Case Study: The Mount Sinai Hospital improves language access with LanguageLine mobile interpreting

The Mount Sinai Hospital expands language access for 150 languages with LanguageLine

The Mount Sinai Hospital, a major medical facility in New York serving a highly diverse population speaking 150 languages, faced the challenge of providing optimal care to its non-English speaking patients. To innovate its language access, the hospital partnered with vendor LanguageLine and adopted its on-demand mobile interpreting service.

LanguageLine's solution involved implementing an app-based mobile interpreting platform on physicians' smartphones, providing immediate video or audio access to professional interpreters. This highly portable solution from LanguageLine allowed Mount Sinai to make language access available wherever and whenever needed, significantly improving communication and care for its diverse patient base.

The Mount Sinai Hospital