Case Study: Salinas Valley Memorial Health System improves language access with LanguageLine InSight

Salinas Valley Memorial Health System expands language access with LanguageLine for 40+ languages and 240+ audio options

Salinas Valley Memorial Health System, a public hospital in Monterey County, serves a community where over 59% of residents are native Spanish speakers. This created a significant challenge in communicating with limited English proficient, Deaf, and Hard of Hearing patients, especially during critical medical situations. To address this, they implemented LanguageLine's InSight video-interpreting solution.

The LanguageLine solution provided on-demand access to professional video interpreters in over 40 languages and audio interpreters in over 240 languages. This allowed hospital staff to perform assessments, explain medications, and obtain consent for surgery effectively. The result was a drastic reduction in patient stress, improved trust in the healthcare team, and the ability to provide outstanding patient care with cultural sensitivity. Staff considered LanguageLine an integral part of the healthcare team.

Salinas Valley Memorial Health System