Case Study: Richmond International Airport achieves a more inclusive passenger experience with LanguageLine

Richmond International Airport delivers interpretation in seconds for travelers with LanguageLine

Richmond International Airport faced the challenge of serving a growing number of international travelers and a diverse local population, many of whom had limited English proficiency or were Deaf or Hard of Hearing. This created communication barriers that could lead to delays and a less welcoming experience. The airport partnered with vendor LanguageLine to implement a solution.

LanguageLine provided on-demand interpretation services accessible via tablets placed throughout key airport areas. This solution connected passengers with professional linguists in over 240 languages, including American Sign Language, within seconds. The result was a more inclusive, safe, and confident passenger experience, transforming the airport into a welcoming global gateway.

Richmond International Airport