Case Study: Potter County improves election access for limited-English voters with LanguageLine Video Interpreting

Potter County expands language access to 240+ languages with LanguageLine video interpreting

Potter County in Texas faced a challenge ensuring its diverse and limited-English proficient population had equal access to the voting process. Following the 2016 election, the county identified a significant gap in providing assistance, particularly for speakers of American Sign Language and Somali. To address this, they turned to vendor LanguageLine for a solution.

The county implemented LanguageLine Video Interpreting, a service that provides live, on-demand interpretation in over 40 languages. This allowed voters to use a tablet to instantly connect with a professional interpreter who was sworn in to assist them confidentially at the polls. As a result, Potter County became the first in Texas to adopt this technology, which helped remove stigma and technological barriers to encourage greater voter participation. LanguageLine's solution ensured instant coverage of over 240 languages and provided qualified interpreters to prevent bottlenecks on election day.

Potter County