Case Study: Ohio State Highway Patrol improves 911 language access with LanguageLine

Ohio State Highway Patrol handles nearly 700 interpretation calls with LanguageLine

The Ohio State Highway Patrol (OSHP) faced a significant challenge in handling 911 calls from non-English speakers, as it was virtually impossible to hire in-house bilingual dispatchers to cover every possible language across all shifts. To bridge this critical communication barrier, OSHP partnered with vendor LanguageLine to access its on-demand interpretation service.

LanguageLine provided an immediate and scalable solution, granting OSHP dispatchers 24/7 access to professional interpreters in over 240 languages with a simple push of a button. This integration ensured efficient and accurate communication during emergencies. The measurable impact has been substantial; since the start of 2024 alone, OSHP has used LanguageLine for nearly 700 calls, allowing them to effectively serve their diverse community and coordinate swift police, fire, or EMS responses.

Ohio State Highway Patrol (oshp)