Case Study: Middletown City School District improves language access for ELL students with LanguageLine

Middletown City School District supports 23 languages in 30 seconds or less with LanguageLine

The Middletown City School District, a highly diverse public school system in New York, sought to go beyond minimum compliance to level the academic playing field for its English language learners (ELLs). Their challenge was to build a robust language access program that would remove communication barriers and foster stronger bonds between students, parents, and educators. They partnered with vendor LanguageLine to utilize its over-the-phone, video, and face-to-face interpreting services, as well as translation.

LanguageLine provided the district with on-demand access to professional interpreters in over 240 languages, available 24/7. This solution empowered every educator to access interpretation or translation services whenever needed, which was integral to the district's innovative program. The results were a stronger culture of inclusion and a significant removal of language barriers, ensuring all opportunities were available to students and their families. LanguageLine's services helped create meaningful equity for ELLs.

Middletown City School District