Case Study: Madison Public Library breaks language barriers with LanguageLine

Madison Public Library connects patrons in 240+ languages with LanguageLine

The customer, Madison Public Library, faced a challenge in serving its diverse community, as approximately 16% of residents speak a language other than English. Language barriers prevented patrons from effectively navigating resources and engaging with services. To address this, the library needed a reliable interpretation solution to communicate with non-English speakers while preserving privacy. They partnered with vendor LanguageLine to implement its interpretation services.

LanguageLine provided on-demand interpretation with access to over 240 languages, supported by specialized tech kits for private audio and video sessions. This solution allowed library staff to instantly connect with live interpreters, enabling clear communication. As a result, Madison Public Library transformed its ability to serve diverse populations, fostering an inclusive environment where all patrons feel welcomed and empowered to access information. LanguageLine helped the library become a true community hub without language barriers.

Madison Public Library