Case Study: Louisville’s MetroSafe Operators improve 911 language access with LanguageLine

Louisville’s MetroSafe Operators handled 7,722 interpreter-assisted 911 calls with LanguageLine

louisville's metrosafe operators, the 911 call center for a diverse city where an estimated 154 languages are spoken, faced the critical challenge of overcoming language barriers during emergency calls. to ensure all residents had access to vital public safety services, they partnered with vendor languageline for its on-demand interpretation service.

languageline provided over-the-phone and video interpreters, enabling operators to instantly conference in a linguist during 911 calls. the solution was used 7,722 times in 2022, handling calls in nearly 40 languages. this allowed operators to quickly gather essential information, provide emergency medical instructions, and dispatch aid, making languageline an indispensable, everyday tool that prevented language barriers from delaying emergency response.