Case Study: Hôpital Glengarry Memorial Hospital expands access to care in 240 languages with LanguageLine

Hôpital Glengarry Memorial Hospital adds interpretation in 240 languages with LanguageLine

Hôpital Glengarry Memorial Hospital (HGMH) faced the challenge of overcoming language barriers to provide equitable healthcare to its diverse and growing community in Alexandria, Ontario. To ensure effective communication between medical staff and all patients, the hospital partnered with vendor LanguageLine to access its comprehensive medical interpretation services.

LanguageLine implemented a solution providing on-demand access to professional interpreters in over 240 languages, including American Sign Language (ASL), 24 hours a day via phone and video. This ensured accurate, confidential, and culturally sensitive communication, helping HGMH foster trust, improve patient safety, and deliver high-quality, inclusive care to everyone, regardless of their linguistic background.

Hôpital Glengarry Memorial Hospital (hgmh)