Case Study: Erlanger Health System improves patient communication with LanguageLine on-demand interpreting

Erlanger Health System expands language access to 240+ languages with LanguageLine

Erlanger Health System, a nonprofit academic medical center, recognized the challenge of communicating with its increasingly diverse patient population, including those who speak limited English or are Deaf or Hard of Hearing. To provide compassionate care, it partnered with vendor LanguageLine Solutions to implement its on-demand phone and video interpreting technology.

The solution implemented by LanguageLine gives Erlanger caregivers 24/7 access to over 20,000 professional interpreters in more than 240 languages via a mobile app. This ensures the health system can communicate effectively with all patients, empowering them and fulfilling its mission. LanguageLine provided the technology to support the region's growing diversity, where nearly 8 percent of families speak a language other than English at home.

Erlanger Health System