Case Study: City of Bowling Green removes language barriers with LanguageLine video interpreting

City of Bowling Green extends language access with LanguageLine’s 30-second video interpreting

The City of Bowling Green, KY, faced a significant challenge in serving its increasingly diverse community, where 89 different languages were spoken. To ensure effective communication across its schools, first responders, and government agencies, the city turned to vendor LanguageLine for an on-demand video interpreting solution.

LanguageLine provided its mobile app, which gives city employees one-touch access to a team of over 20,000 professional video interpreters in 42 languages and audio interpreters in over 240 languages. After a successful year-long test with overwhelmingly positive feedback from employees, the city made the solution permanent. LanguageLine's service, which connects users to an interpreter in under 30 seconds, has allowed Bowling Green to significantly extend the reach and effectiveness of its language services.

City of Bowling Green