Case Study: Bowling Green improves public safety and language access with LanguageLine

Bowling Green improves public safety with LanguageLine across 240+ languages

The city of Bowling Green, Kentucky, faced a significant challenge as its foreign-born population grew dramatically, leading to a high volume of calls from limited-English speakers to its emergency dispatch and city services. Unable to staff interpreters for all languages around the clock, the Bowling Green Police Department sought a solution to break down these communication barriers. They partnered with LanguageLine for its on-demand interpreter access service.

By implementing LanguageLine's service, Bowling Green gained instant, 24/7 access to professional interpreters in over 240 languages. This solution eliminated the guesswork that previously plagued emergency responses, ensuring all residents receive the same level of service and safety regardless of language spoken. The results include more accurate communication, enhanced safety for both the public and first responders, and a demonstrated commitment to equitable community policing for all residents.

Bowling Green