Case Study: Baptist County Memorial Hospital improves language access for patients with LanguageLine

Baptist County Memorial Hospital connects with patients in 240+ languages using LanguageLine

The customer, Baptist County Memorial Hospital, serves a diverse community where nearly half the residents are ethnic minorities, many with limited English proficiency. Their challenge was to provide meaningful language access to these patients to ensure high-quality care and comply with federal regulations. The hospital partnered with vendor LanguageLine to use their phone interpreting service via dual-handset phones.

LanguageLine's solution provided the hospital with round-the-clock access to over 20,000 professional interpreters in more than 240 languages. This allowed doctors and nurses to communicate directly with patients about all aspects of their care. The results included increased patient understanding and compliance, the continued provision of high-quality care, and the ability to effectively serve a changing community.

Baptist County Memorial Hospital