Case Study: Alexandria City Public Schools improves multilingual family communication with LanguageLine DirectResponse

Alexandria City Public Schools streamlines multilingual calls with LanguageLine across 121 languages

Alexandria City Public Schools (ACPS) serves a highly diverse community and needed to improve communication with the many families who speak limited English. To address this challenge, ACPS implemented LanguageLine DirectResponse to streamline its inbound call experience for non-English speakers.

The LanguageLine DirectResponse solution instantly connects callers to a professional interpreter in their preferred language at the start of the call, simplifying the experience and saving time for both families and staff. This initiative built upon ACPS's existing use of LanguageLine phone interpreting, which handled over 18,000 interpretation calls the previous year, and was praised for its inclusive tone and efficiency.

Alexandria City Public Schools (acps)