Case Study: Alberta Health Services improves patient language access with LanguageLine

Alberta Health Services delivers on-demand language access in under 1 minute with LanguageLine

Alberta Health Services (AHS), a major healthcare provider in Canada, faced the significant challenge of managing language access for its rapidly growing and diverse patient population. To ensure effective communication with non-English-speaking patients, AHS partnered with vendor LanguageLine to utilize its on-demand telephone interpretation services.

The solution implemented by LanguageLine provided immediate access to professional interpreters in over 290 languages, with wait times of less than a minute. This service enabled clear communication of medical terminology and procedures, greatly improving patient understanding and care. Both healthcare workers and patients reported highly positive experiences, with clinicians noting the solution was easy to use and essential for imparting critical instructions. The results included reduced overwhelm for patients and greater efficiency for medical staff, solidifying the partnership's success for LanguageLine.

Alberta Health Services (ahs)