Case Study: IBB achieves greater efficiency and productivity with Langdock

How IBB accelerated their digital transformation through strategic AI implementation and innovation

The Institute for Vocational Education (IBB), a leading provider of adult education in Germany, partnered with the vendor Langdock to accelerate its digital transformation. The challenge was to improve efficiency by automating time-consuming and repetitive tasks across various departments, including customer support and research, to free up employee time for higher-value work.

Langdock implemented its AI assistants, which were integrated into IBB's daily workflows. The solution included comprehensive training and fostered a culture of experimentation, leading to widespread adoption. The results were significant, including a reduction of 3-4 minutes per support email and savings of 100-120 work hours per month for a single team. Langdock enabled employees to focus more on strategic tasks and human interaction, dramatically enhancing overall productivity.

IBB

Tim Röttger

Head of Digital Transformation