Case Study: Merck scales secure enterprise GenAI adoption with Langdock

How 25,000 Merck employees started using GenAI in <6 months

Merck, a leading science and technology company, had successfully launched an internal AI chatbot called myGPT but faced the challenge of scaling it into a more state-of-the-art and secure platform for its entire workforce. To address this, they partnered with the vendor Langdock to enhance their AI capabilities and provide employees with enterprise-grade tools.

Langdock provided a platform that abstracted away technical complexities, allowing Merck to focus on user adoption while ensuring data security and compliance. As a result of implementing Langdock's solution, Merck's user base for myGPT grew to over 25,000 employees in under six months, with more than 14,000 monthly active users and over 3,000 internal assistants created by employees, leading to more efficient workflows and enhanced productivity.

Merck

Walid Mehanna

Chief Data & AI Officer