Case Study: Central Electric Membership Corporation achieves lower bad debt and better consumer engagement with Landis+Gyr prepayment solutions

Thanks to Easy AMI Integration, Utilities Realize Big Benefits from Prepayment Programs

Central Electric Membership Corporation (CEMC), a North Carolina electric cooperative, was facing growing cash-flow pressure from bad debt as more customers struggled to cover deposits and monthly bills. To address the challenge, CEMC worked with Landis+Gyr and its Gridstream AMI platform, along with the Exceleron PAMS prepayment solution, to support a web-enabled prepayment program.

Landis+Gyr helped CEMC integrate prepayment with its existing AMI infrastructure quickly, allowing the program to launch in a matter of weeks with little additional hardware or software investment. The result was a win-win: customers avoided disconnect/reconnect and deposit fees, while CEMC reduced write-offs and improved engagement as members accessed usage data more often and began conserving energy.

Central Electric Membership Corporation

Angela Hare

Director of Information Systems