Case Study: E.ON improves customer service and energy management with Landis+Gyr smart metering

E.ON offers its customers an on-line tool for consumption reporting

E.ON Kainuun Sähköverkko Oy, part of E.ON Finland, wanted to make the most of its smart metering rollout across about 60,000 customers by turning meter data into better customer service and more efficient operations. The utility worked with Landis+Gyr, using its smart metering meters and software to support an online personal energy management and consumption reporting service called “My Energy.”

Landis+Gyr implemented the smart metering system integration, training, support, and the reporting solution in cooperation with Ecore, enabling customers to view hourly, daily, and monthly consumption data online and compare usage with similar households. The result was faster, more reliable service based on actual consumption data, decreased customer service calls, and stronger customer trust and satisfaction, while reinforcing E.ON’s image as a smart metering pioneer in Finland.

E.ON

Jari Rusanen

Metering Manager