Case Study: DERTOUR achieves remote-ready telephony and better call visibility with Landis Contact Center for Microsoft Teams

Transforming Telephony in a Pandemic A Journey from Avaya to Teams with Landis

DERTOUR, one of Switzerland's largest travel companies, faced the immense challenge of transitioning its 900 employees to a remote work model during the COVID-19 pandemic. They needed to move from a legacy Avaya telephony system to Microsoft Teams but found its native capabilities lacking, especially in the reporting and monitoring tools required by their service center managers. This led them to partner with Landis Technologies and implement their Landis Contact Center for Microsoft Teams.

The Landis solution provided the advanced reporting and call monitoring features DERTOUR needed and was praised for its ease of implementation and use. The results included enhanced visibility for managers, improved training through call recording, and a seamless, reliable transition to remote work that handled over 400 daily calls for 170 users. Landis Technologies was also commended for its outstanding customer support and partnership approach.

DERTOUR

Gunnar Meyer

Head of IT Service Delivery