Case Study: Marshall University improves call handling and service with Landis Contact Center for Microsoft Teams from Landis Technologies

Transforming Communication at Marshall University with Landis Technologies

Marshall University sought a contact center solution that was efficient, reliable, and could integrate seamlessly with their existing Microsoft Teams environment to improve call management for students and staff.

Landis Technologies implemented its Contact Center for Microsoft Teams, which was operational within an hour and drastically reduced dropped calls. The solution provided reliable call handling and robust monitoring, leading to dramatically improved service levels and creating a foundation for the university's future communication needs.

Marshall University

Brad McCoy

IT Infrastructure Engineer