Case Study: Henderson Electrical Services improves Teams call handling with Landis Attendant Console

The 5 Features Henderson Electrical Services Rely on for Teams Call Handling

Henderson Electrical Services, an electrical contracting company based in Louisville, Kentucky, faced a challenge after migrating to Microsoft Teams Voice. The platform lacked a viable attendant console needed for their busy reception desk to handle a high volume of service calls effectively. This gap in functionality led them to seek a solution from vendor Landis Technologies, whose Landis Attendant Console integrated directly with their Teams phone system.

Landis Technologies implemented their native Teams console, which provided sophisticated features like one-click callback reminders, direct mobile transfers, and quick-access shortcuts. This solution streamlined the receptionist's workflow, eliminating manual processes and saving significant time. The measurable impact was a perfect Net Promoter Score of 10/10 from the client, who stated the product was their only option and solved their immediate problem completely.

Henderson Electrical Services