Case Study: Servion Group achieves reliable contact center support with Landis Contact Center for Microsoft Teams

Servion Group boosts Microsoft Teams contact center support for 800 weekly calls with Landis

Servion Group, a mortgage servicer handling nearly 800 calls weekly, faced significant challenges with their previous contact center vendor. Their IT admin was often left waiting for critical support until the next business day, creating reliability issues. This prompted them to seek a new solution, leading them to Landis Technologies and its Landis Contact Center for Microsoft Teams.

By implementing Landis Contact Center, Servion Group gained access to responsive and reliable support, resolving their previous vendor's slow response times. The solution provided exceptional stability, eliminating user complaints about call drops and audio issues. The customer reported high satisfaction, rating Landis Technologies a 9 out of 10 for likelihood to recommend, and has successfully utilized new features like call breakouts to enhance their call flow management.

Servion Group