Case Study: Colchester Institute streamlines communications with Landis Attendant Console from Landis Technologies

Improving Communications at Colchester Institute with Landis Attendant Console

Colchester Institute, a further and higher education provider, faced communication challenges with its aging Cisco PBX system. The institute needed to streamline call handling and improve visibility for its receptionists. To solve this, they turned to Landis Technologies and implemented the Landis Attendant Console for Microsoft Teams.

By adopting Landis Attendant Console, the institute gained department-wide visibility, custom contact groups, and seamless Teams integration. The solution from Landis Technologies helped the reception team efficiently manage a high volume of calls, up to 1,000 per week during peak times, resulting in faster transfers and a better experience for callers. The success has led to plans to expand the system to another campus.

Colchester Institute