Case Study: Wilmington University improves IT operations and call handling with Landis Contact Center

How Wilmington University Transformed IT Operations with Landis Contact Center

Wilmington University sought a contact center solution to handle a high volume of calls across multiple departments, including IT, financial aid, and public safety. Their legacy systems caused frequent disruptions, and they needed a platform that could streamline communication and integrate natively with Microsoft Teams. They partnered with vendor Landis Technologies to implement its Landis Contact Center for Microsoft Teams.

Landis Technologies provided a flexible, customizable platform that allowed Wilmington University to tailor workflows for each department. The implementation was smooth, and the ongoing support was exceptional. The solution significantly improved call routing and response times, empowering staff to operate more efficiently. The university reports being very happy with the product and the partnership, emphasizing Landis's dedication to customer success through regular check-ins and collaborative problem-solving.

Wilmington University

Ian Gibason

Wilmington University