Case Study: Williams Keepers simplifies call handling with Landis Attendant Console for Microsoft Teams

How Williams Keepers Simplified Call Handling with Landis Attendant Console for Microsoft Teams

Williams Keepers, an accounting and advisory firm, faced a challenge with high call volumes after transitioning from a Cisco phone system to Microsoft Teams. The platform's native tools were not built for receptionists, making call handling difficult. The firm turned to Landis Technologies and its product, the Landis Attendant Console, for a more powerful solution.

Landis Technologies implemented its Attendant Console, providing features like traditional ring tones, a contacts panel with live status, quick transfers, and direct-to-voicemail capabilities. This solution streamlined the call handling process, saving time on every call and reducing disruptions for staff. The receptionists reported a major improvement in their daily workflow, and the firm gave the product a perfect rating, stating they would highly recommend it to others.

Williams Keepers