Case Study: Starr Companies improves contact center visibility, routing, and remote operations with Landis Contact Center from Landis Technologies

How Starr Companies Improved Their Contact Center With Four Game-Changing Features

Starr Companies, a multi-location insurance firm, faced the challenge of supporting its distributed contact center team while maintaining its high quality of service as the business grew. They sought a communication system that could provide better operational control and chose to implement the Landis Contact Center for Microsoft Teams from vendor Landis Technologies.

The solution from Landis Technologies provided key features including data visibility, call recording, smart call routing, and robust support for remote operations. This equipped Starr's leadership with concrete performance data for improved workforce management, enhanced agent training, eliminated misdirected calls, and enabled seamless collaboration across all locations, positioning the company for effective future expansion.

Starr Companies