Case Study: Connect Mat-Su streamlines community support with Landis Contact Center for Microsoft Teams

How Landis Contact Center Helped Connect Mat-Su Support Alaska’s Most Vulnerable Populations

Connect Mat-Su, a central resource hub for Alaska’s Mat-Su Valley, was struggling with an outdated phone system that lacked CRM integration and call recording. This legacy technology created manual work, slowed down their team, and limited their capacity to support the region's vulnerable populations. These challenges led them to seek a new solution from vendor Landis Technologies, ultimately selecting the Landis Contact Center for Microsoft Teams.

Landis Technologies implemented its contact center solution, which provided seamless integration with Microsoft Teams and key features like call recording. The results centralized communications, eliminated inefficiencies, and allowed the team to handle calls more effectively. The measurable impact includes improved staff training, decreased errors, and the ability to scale their services, having grown from helping 600 people in 2020 to over 3,500 in 2024.

Connect Mat-Su

Brian Tiefenbrun

Connect Mat-Su