Case Study: ImageTrend gains instant Microsoft Teams contact center reporting with Landis Technologies

How ImageTrend Advanced Microsoft Teams Contact Center Reporting to Match Their Mission

ImageTrend, a provider of data collection and documentation software for emergency medical services, required richer reporting and metrics for their Microsoft Teams contact center. Their existing third-party tool did not deliver the specific data they needed and added system maintenance complexity. To address this challenge, they turned to Landis Technologies and implemented the Landis Contact Center solution.

Landis Technologies provided ImageTrend with an instant dashboard that delivered clear, immediate reporting. The results were transformative, providing metrics on call volume, hold times, agent performance, and peak traffic patterns. This gave the company the visibility it needed to effectively analyze its support department's operations, with the vendor's solution eliminating the need for lengthy manual reporting.

ImageTrend

Peter Larsen

IT Manager