Case Study: ABRSM achieves simpler, scalable contact center operations with Landis Contact Center

How ABRSM Revolutionized Its Legacy Contact Center A Case Study in Scalability and Simplicity

The Associated Board of the Royal Schools of Music (ABRSM) faced significant challenges with its outdated Mitel telephony system, which suffered from frequent breakdowns, convoluted call routing, and an inability to support remote work. This legacy infrastructure consumed excessive IT resources and negatively impacted staff morale. To modernize its operations, ABRSM partnered with Landis Technologies to implement its Microsoft Teams-certified contact center solution.

Landis Technologies delivered a seamless, cloud-based contact center that integrated directly with Microsoft Teams, simplifying call routing and enabling remote work capabilities. The solution drastically reduced the IT maintenance burden, eliminated technical issues, and provided the scalability needed to handle seasonal call volume spikes. As a result, ABRSM achieved greater operational efficiency, enhanced staff satisfaction, and improved service for its global audience.

ABRSM

Rob

Infrastructure and Cybersecurity Manager