Case Study: Advocate Health Care improves IT support and cost efficiency with Landesk

Quality IT Support Is Linked to Quality Patient Care

Advocate Health Care, one of the nation’s top health systems, needed a better way to support caregivers across 450 locations as its IT environment grew rapidly. Manual inventory, software installation, and remote support were slowing projects, creating inconsistent PC settings, and pulling technicians away from frontline support. Advocate Health Care turned to Landesk, using Ivanti Management Suite, to replace those labor-intensive processes with a more automated desktop management approach.

With Landesk, Advocate Health Care can inventory assets in minutes, standardize software deployments, and remotely manage devices across the network and beyond. The results were significant: the organization grew from about 4,500 PCs to 27,500 while needing less staff, and it reported about $1.25 million per month in cost avoidance from software distribution and remote-control sessions. Standardized configurations also made ongoing support easier and helped IT better serve doctors and nurses.

Advocate Health Care

Dan Lutter

Director, Endpoint Technical Services, Health Informatics and Technology