Case Study: Harris Health System achieves real-time IT change compliance with LANDESK Xtraction

Monitoring IT Change Management Compliance in Real-Time

Harris Health System, a large integrated healthcare organization serving Harris County, Texas, needed a real-time reporting tool to monitor IT Change Management compliance. Its team was using CA Service Desk Manager, but the built-in reporting was slow, hard to customize, and required programming resources.

LANDESK implemented Xtraction with the CA Service Desk Manager Xtraction adapter, enabling Harris Health System to quickly generate custom Change Management reports without programmers. As a result, the organization could monitor changes for compliance in real time, support internal audit success, and gain visibility into incident volumes, SLA performance, outages, and survey results.

Harris Health System

Andy Byrd

Vice President, IT Support Services