Case Study: Moore County Schools improves IT support and reduces downtime with LANDESK

IT Support Improves Even after Budget Cuts

Moore County Schools, a North Carolina district serving 12,332 students across 24 schools, faced a rapidly growing and increasingly complex network while also absorbing $8 million in budget cuts. With thousands of PCs to support, the IT team struggled with overflowing help desk queues, manual patching, and costly downtime, making it difficult to keep up with demand.

To improve efficiency, Moore County Schools implemented LANDESK Management Suite and LANDESK Patch Manager. LANDESK automated support and patching tasks, reduced help desk tickets from thousands to fewer than 100, improved the technician-to-PC ratio from 1:250 to 1:3,900, and helped the district avoid hiring staff it would otherwise need, saving an estimated $500,000 to $750,000 annually. The LANDESK solution also stopped a virus in minutes instead of days, and the system paid for itself within the first year.

Moore County Schools

Dana Caldwell

LAN Engineer and LANDESK Administrator