Case Study: North Pacific Seafoods improves IT efficiency and reputation with LANDESK Service Desk and Management Suite

IT Department Increases Efficiency and Reputation with Automated Service Desk

North Pacific Seafoods, a seafood processing company with users spread across five remote Alaska plants and a Seattle headquarters, needed a better way to manage IT support. Its basic help desk could not track technician time, balance workloads, or stop multiple technicians from working on the same issue, creating delays and frustration. North Pacific Seafoods turned to Landesk, using LANDESK Management Suite and LANDESK Service Desk to replace its inefficient support process.

With Landesk, the IT team gained automated ticketing and workload tracking, allowing tasks to be distributed evenly between Alaska and Seattle. The company reported a 50/50 split in workload, faster issue resolution, and a stronger reputation because it could prove complaints were unfounded using Service Desk data. Landesk also helped eliminate redundant work, improved productivity, and reduced software costs by replacing several other tools.

North Pacific Seafoods

Randy Swain

Alaska IT Manager