Case Study: SSQ Financial Group improves service management effectiveness and decision making with Landesk Xtraction

Improving Service Management Effectiveness and Decision Making

SSQ Financial Group, a Quebec-based financial services organization serving over a million Canadians, needed a better way to report on IT service management activity. Using CA Technologies Service Desk Manager and Service Catalog created too much manual work for the reporting team, and the business needed faster access to real-time, historical, and ad hoc information. LANDESK’s Xtraction reporting tool was evaluated to address this challenge.

SSQ Financial Group implemented LANDESK’s Xtraction, connecting it to CA Service Desk and CA Service Catalog with out-of-the-box adapters. The solution was quick to install, easy for users to adopt, and gave management multiple dashboard views filtered for operational needs. As a result, SSQ improved service management visibility and decision-making, with faster, more timely reporting and greater awareness of its service posture.

SSQ Financial Group

Remy Jobin

IT Architect