Case Study: The Shaw Group achieves real-time and historical service management insight with LANDESK Xtraction

Gaining Insight into Both Real-Time Performance Metrics and Historically Aligned Data

The Shaw Group, an energy, chemicals, infrastructure, and IT service organization, needed a better way to access both real-time and historical reporting from CA Service Desk. Existing options from Microsoft SRS and Business Objects were too inflexible, slow, or cumbersome, so the company turned to Landesk’s Xtraction reporting solution.

Landesk implemented a free trial of Xtraction, which The Shaw Group quickly adopted to build more than 30 dashboards and distribute them to end users. The solution gave teams fast, interactive visibility into service data, improved monitoring and trend analysis, and supported continual service improvement across the business with timely, accurate reporting.

The Shaw Group

Rickey Ferrand

IT Manager