Case Study: Admiral Group plc achieves more efficient IT management with Landesk

Gaining a Comprehensive View for More Efficient IT Management

Admiral Group plc, a UK insurance company operating across multiple countries, faced growing IT complexity as employees used more device types and operating systems. Its existing mix of management tools made it harder to support users, keep systems patched, and demonstrate regulatory compliance, prompting Admiral Group plc to look for a more holistic approach with Landesk’s Management Suite and Service Desk.

Landesk implemented an integrated, ITIL-compliant environment that replaced disparate tools with a single IT management and support platform. The result was better efficiency, stronger visibility into incidents, improved SLA performance, fewer desktop visits, and the ability to handle major changes—such as office moves and data-centre consolidation—without increasing IT staff, while maintaining patched systems and reducing manual work.

Admiral Group plc

Harvey Sandhu

Infrastructure Manager