Case Study: TD Bank, N.A. achieves self-service reporting and greater analytics efficiency with Landesk

Freeing Users to Generate Their Own Reports

TD Bank, N.A., one of the 10 largest banks in the U.S., wanted to improve its reporting, analytics, metrics, and dashboarding maturity while giving its CA Service Desk Manager team faster, more consistent access to real-time information. The bank also wanted to reduce its dependence on reporting specialists and internal bottlenecks, using Landesk’s Xtraction reporting solution.

Landesk implemented Xtraction within TD Bank’s CA Service Desk environment, initially for Problem ticket reporting, with plans to expand to CMDB data. The result was an easier-to-use, out-of-the-box reporting tool that let more users generate their own reports, reduced reliance on the internal reporting group, and delivered immediate value with performance that exceeded expectations.

TD Bank, N.A.

Brian Mikkelsen

IT Manager