Case Study: Translational Genomics Research Institute achieves self-service reporting and dashboards in minutes with Landesk Xtraction

Enabling Business by Generating Self-Service Reports and Dashboards in Minutes

Translational Genomics Research Institute (TGen), a nonprofit focused on advancing diagnostics and treatments for complex diseases, needed a better way to produce IT service management reports. Its existing reporting process was not ITSM-aligned, was time-consuming, and required manual checking and repeated training to use older tools effectively. Landesk’s Xtraction self-service reporting solution, used with BMC Service Desk Express, helped address these challenges.

Landesk implemented Xtraction to deliver real-time metrics, historical data, dashboards, and reports through a simple interface. The result was a major boost in efficiency: TGen could generate dashboards and reports in minutes, gain better visibility into its ITSM posture, and build both required and previously unimagined reports much more easily.

Translational Genomics Research Institute

Tom Cohn

IT Manager