Case Study: 21st Century Oncology achieves faster IT resolution and reduced downtime with LANDESK

Delivering High-Quality Health Care Requires a Well-Managed Network

21st Century Oncology, a large physician-led cancer care provider, needed a better way to manage its 5,000 Windows PCs across many treatment centers to reduce downtime and keep patient care running smoothly. Its IT team lacked historical repair data, inventory visibility, and an efficient imaging process, which made troubleshooting slow and costly. Landesk’s LANDESK Total User Management suite was chosen to help address these challenges.

Landesk implemented an automated network management system with a troubleshooting database, predictive knowledge base, inventory tracking, self-service support, and network-based imaging. As a result, repair calls dropped by nearly 50% within months, shipping costs fell from $75,000 to $10,000 in a year, and remote reimaging time was cut from two days to two hours. The solution also saved thousands of technician hours and delivered a twofold return on investment for 21st Century Oncology.

21st Century Oncology

Wesley Shepherd

Director of IT Support Services