Case Study: Oil States achieves global support visibility and faster fulfillment with LANDESK

Collaborative Teamwork Quadruples Global Support Presence

Oil States, a global oilfield services company with nine businesses across 120 locations, struggled to connect fragmented IT systems after rapid growth through acquisitions. Different support processes, isolated tools, and inconsistent request fulfillment made it hard for teams to deliver standardized service and share visibility across the enterprise. Oil States turned to Landesk, using LANDESK Management Suite and LANDESK Service Desk to unify support.

Landesk implemented a single, ITIL-compliant management platform with defined workflows, a customized service catalog, and global inventory and ticket visibility. As a result, Oil States quadrupled its support presence, sped up fulfillment with 300+ catalog items, and enabled technicians to support users across sites worldwide. Oil States also estimated that the Landesk solution would pay for itself within the first 12 months.

Oil States

Robb Harper

Lead Technical Support Analyst