Case Study: Choices boosts appointment bookings with Landbot.io

How Choices Boosted Conversion to 9%

Choices, a leading UK real estate agency, was struggling with admin-heavy lead handling from Facebook and Instagram ads, including fake or incomplete contact details and lots of repetitive FAQs. This made it harder for their Sales team to qualify landlords for their ARO™ service and schedule appointments efficiently. They used WhatsApp for communication, but needed a faster way to manage lead qualification and booking.

Landbot.io implemented an AI-powered WhatsApp chatbot for Choices to answer FAQs, verify documentation, qualify leads, and schedule appointments 24/7. The result was a 9% conversion rate from lead generated to appointment booked, with 230+ landlords engaged in just two months. With Landbot.io, Choices improved sales efficiency, reduced back-and-forth, and enabled reps to focus on higher-value conversations.

Choices

Catherine Shinerock

Marketing Manager