Case Study: CASFID reduces customer service requests by 70% with Landbot.io

How CASFID Reduced Customer Service Requests by 70% And Boosted Satisfaction to 4.5 out of 5

CASFID, a global event technology services provider behind the ticketing platform Enterticket, was struggling with a surge in customer support requests during the pandemic. Email became overloaded, messages were often incomplete or hard to classify, and the team needed a faster, more structured way to handle common ticket-related issues.

Landbot.io helped CASFID build a no-code conversational support system that guided users through requests like ticket resends, refunds, invoice requests, and ticket data changes, integrating with Enterticket APIs and routing unresolved cases to the team with all needed context. With Landbot.io, more than 70% of queries were deflected to automation, customer satisfaction reached 4.5/5, and manually handled messages dropped by an estimated 70%.

CASFID

Javier Campos

Chief Technology Officer