Case Study: Kayros improves patient support and cuts response times with Landbot.io

How a health tech startup enabled patients to proactively receive clinical assistance during COVID

Kayros, a healthtech startup in Argentina, needed a faster way to support clinical analysis patients during COVID-19. Their small support team was overwhelmed by repetitive patient questions on WhatsApp Web, could only handle one operator at a time, and struggled to set expectations or route urgent cases clearly, especially since many patients were elderly and primarily used WhatsApp.

Using Landbot.io’s no-code conversational platform for WhatsApp and Facebook, Kayros built automated, rule-based support flows with integrations like Dialogflow, Airtable, Google Sheets, Zapier, and Team Inbox. The solution enabled self-service FAQs and human takeover when needed, reduced first response time, and increased completed patient conversations to over 50%, helping Kayros cut support backlog and improve the patient experience.

Kayros

Leo Leon

Founder