Case Study: Allianz achieves 90% positive customer feedback with Landbot.io

Allianz Uncovers How They're Getting 90% Positive Reviews From Their Customers with Landbot

Allianz Benelux, part of Allianz — the world’s #1 insurance brand — needed a better way to help customers navigate a complex insurance portfolio and file claims. With many product variations, forms, and support numbers, customers often struggled to find the right destination, so Allianz turned to Landbot.io and its no-code chatbot platform to simplify the experience.

Landbot.io helped Allianz build localized chatbots in just three weeks to aggregate support information, guide users to the correct claim form or phone number, and create a real-time feedback loop via Slack and Trello. The solution reached over 18,000 customers and achieved 90% average positive ratings, with one Dutch-language bot hitting 93% positive feedback; Allianz also converted 100 feedback points into improvements within 24 hours.

Allianz

Stefan van Ballegooie

Conversion Specialist