Case Study: Pošta Srbije achieves 20%+ efficiency gains with LambdaWorks’ Posta Kopilot

Pošta Srbije achieves 20%+ efficiency gains with LambdaWorks

LambdaWorks partnered with Pošta Srbije, Serbia's national postal service, which was facing significant bottlenecks in its mail sorting operations. The challenge involved manually classifying 2.1 million mail pieces daily, leading to inefficiencies, and a high training cost where new employees took months to become proficient sorters.

The solution was an AI copilot called Posta Kopilot, developed by LambdaWorks. This system automated routine classification and flagged edge cases for human review. The implementation resulted in over 20% efficiency gains, 99% classification accuracy, and reduced new sorter onboarding from months to weeks, all while processing over 2.1 million pieces daily across the national infrastructure.

Pošta Srbije