Case Study: Locality Bank achieves faster banking operations with Lamatic.ai

Locality Bank goes live in 4 weeks with Lamatic.ai

Locality Bank, a modern community bank for South Florida business owners, faced challenges with its rapid growth. Staff were spending excessive time searching for operational information across disparate systems, and manual loan approval processes were slowing down a key service. To refocus its team on customer service, the bank turned to Lamatic.ai for a solution.

Using Lamatic's managed AI middleware, including a Retrieval Augmented Generation (RAG) system and a privately hosted LLM, Locality Bank deployed an internal knowledge solution in just four weeks. This provided staff with instant answers to policy questions, eliminating time spent searching. The solution also began automating loan approval workflows. The measurable impact included faster frontline service and employee onboarding, with an expected dramatic increase in loan processing capacity and customer satisfaction.

Locality Bank