Case Study: Civil Aviation Authority improves user experience and reduces costs with LamasaTech self-service kiosks

LamasaTech Improves User Experience and Reduces Resource Costs at a Civil Aviation Authority in the Middle East

A Civil Aviation Authority in the Middle East needed robust self-service kiosks to let visitors make payments (including multiple currencies), place phone calls, and scan barcodes while displaying real-time information—reducing reliance on staff and improving the passenger experience. They sought a secure, vandal-resistant solution that could operate 24/7 and be managed remotely.

LamasaTech supplied fully branded, anti-vandal kiosks equipped with receipt printers, keyboard/trackball, VoIP, barcode scanning and a content management system for remote updates, plus a control-management heartbeat system for automatic restarts and real-time error/hardware reporting. The deployment empowered users to complete tasks independently, improved service and time efficiency, and reduced staffing and operational costs.

Civil Aviation Authority