Case Study: Şişecam improves end-user experience and IT efficiency with Lakeside Software’s Digital Experience Cloud

Şişecam leverages Lakeside’s Digital Experience Cloud to make IT support more proactive, improve end-user experience, and easily maintain hardware and software assets

Şişecam, a global manufacturing group based in Turkey, faced significant IT challenges due to a lack of visibility into endpoint performance and user experience across its vast operations. Relying on reactive support requests, their IT team struggled to identify the root causes of issues, leading to slow resolution times. To overcome this, they turned to Lakeside Software and implemented its SysTrack-powered Digital Experience Cloud.

The solution from Lakeside provided Şişecam with detailed, real-time and historical data from 4,000 endpoints, enabling proactive issue resolution and comprehensive user behavior analysis. This allowed the IT team to identify and address problems before they impacted productivity and to optimize hardware and software resource usage for better license management. As a result, Lakeside helped Şişecam dramatically improve IT support efficiency and end-user satisfaction across its 24/7 global environment.

Şişecam

Neslihan Erdoğan

Technology Development Specialist