Case Study: Schönherr improves IT support and end-user experience with Lakeside Software

Schönherr - Customer Case Study

Schönherr, a leading law firm in Central and Eastern Europe, needed better visibility into end-user experience across its distributed, support-intensive IT environment. The firm struggled with subjective feedback, time-consuming remote error analysis, and a lack of objective data to diagnose incidents and plan ahead. To address these challenges, Schönherr evaluated and selected Lakeside Software’s Digital Experience Cloud, powered by SysTrack.

With Lakeside Software’s SysTrack, Schönherr gained historical endpoint data, clear visualizations, and reliable technical insight to speed up incident resolution and replace trial-and-error troubleshooting. The IT team reported faster problem diagnosis, improved user and administrator satisfaction, and even demonstrated that a Windows 10 upgrade significantly reduced boot times. Schönherr also noted that SysTrack’s rollout was straightforward, taking just one to two days to complete.

Schönherr

Thomas Strayhammer

Director of Information Technology